Your flooring comes with a FREE manufacturer’s warranty for complete peace of mind.
Our high-quality flooring is designed to be durable, comfortable and easily cleanable. That’s why we offer industry-leading warranty protection on most of our ranges. There’s no need to do anything to start your warranty – this happens automatically when you buy your flooring.
In the unlikely event that you need to claim on your warranty, please contact the sales advisor you bought your flooring from. They will be able to help you start your claim and work with you to get things put right. The flooring must be professionally cleaned prior to making a claim.
Please also view the cleaning guide includes hints and tips on how to clean and look after your flooring. This will help to give it a long life and keep it looking great for years to come.
Carpet Stain warranty
If within the period of your carpet warranty your carpet becomes permanently stained as a result of an accidental spillage or soiling (with the exception of oil-based paints), a replacement carpet will be provided by Furlong Flooring without charge. To verify the claim, the stain must have been treated by a reputable professional cleaning company that is a member of the National Carpet Cleaner’s Association (NCCA) at your expense and without success. We may wish to inspect the carpet or have it inspected and if we can successfully clean the carpet, you will be expected to pay for the cleaning costs.
For every full year since the date of purchase a deduction of the value of the carpet will be made and you will need to pay the appropriate balance:
The annual deduction in value is indicated below:
20 year warranty – one twentieth
10 year warranty – one tenth
7 year warranty – one seventh
5 year warranty – one fifth
The warranty applies only to the carpet as originally fitted and will not apply to carpets which have been moved, altered or already replaced under the terms of the warranty or to underlay or other items which may have been affected.
This warranty is for the original purchaser only and is not transferable
Carpet Wear warranty
If within the period of your carpet warranty the pile of your carpet in any area wears down to the backing as a result of normal domestic use, the manufacturer will supply a replacement carpet without charge. The replacement does not include the fitting costs which will be paid by you.
For every full year since the date of purchase a deduction of the value of the carpet will be made and you will need to pay the appropriate balance:
The annual deduction in value is indicated below
20 year warranty – one twentieth:
10 year warranty – one tenth
7 year warranty – one seventh
5 year warranty – one fifth
This warranty does not cover appearance change, flattening and matting, fading, damage or wear due to abuse, misuse or poor maintenance. The warranty applies only to the carpet as originally fitted and will not apply to carpets which have been moved, altered or already replaced under the terms of the warranty or to underlay or other items which may have been affected.
This warranty is for the original purchaser only and is not transferable.
Premium Luxury Vinyl – 10 Year Warranty
A 10 year warranty on manufacturing defects and covering wear due to normal use.
1. Manufacturing defects are misprints, stripes, errors on the back which are visible on the top, irregularities which are visible upon delivery.
2. The warranty is valid if the recognised installation and maintenance instructions have been followed and carried out professionally.
3. The warranty is valid for the first qualities only.
4. The warranty is not valid for the results of neglect, misuse by soap, detergents, chemicals and corrosive substances or stains from paints, rubber soles and mats, fertilisers, coal, tar, oil or other similar materials.
5. The warranty is not valid if the top layer has been damaged by sharp objects, burns, cuts or abnormal loads.
6. The warranty is not valid if there is fading or distortion due to extreme heat or water damage by floods or leaking appliances.
7. The 10 year warranty for this vinyl range covers the purchase value of the product with a yearly depreciation of 10% of the original value. This warranty does not cover the installation costs or any other additional costs.
8. This warranty is for the original purchaser only and is not transferable.
LVT Warranty:
Important part from the warranty:
- Almost all flooring will vary in colour over time when exposed to UV light. Avoid this by using curtains or sunscreens when the sun is very bright.
- Avoid rubber or latex backed mats as they may leave stains. Also rubber and latex castors (we advice castors type ‘W’ in accordance with EN 12529) or protection caps under furniture cannot be used.
- Protect against scratching from furniture feet by using wide free-moving castors, glides, rollers or felt pads. Use furniture caps under heavy items or appliances to prevent indentation.
- In case of loose lay installation, damage of the vinyl flooring caused by heavy overload or sliding activities is not covered by the warranty conditions.
- Do not allow cigarettes, matches and other very hot items to contact the floor as this causes permanent damage.
Important: Cleaning or maintenance may only take place if the Design Floors are correctly installed and there are no visible imperfections.
20 Year Residential Warranty
The Warranty is conditional on the following:
That the LVT floor has been professionally installed by a qualified installer.
Qualified installer status is obtained when an installer has achieved a National Vocational Qualification in Resilient Flooring installation at Level 2 or above.
That the LVT floor has been installed in accordance with the directions contained within the LVT Installation Instructions PD and BS8203 (the standard for installation of resilient flooring) and using approved adhesives.
That the floor is used domestically and has been regularly maintained, using approved products and following the current guidelines.
That precautions have been taken to prevent indentation from heavy point loading (e.g. furniture) and excess surface scratching.
Important Information:
Please follow maintenance and cleaning instructions carefully – details available on our website.
The Warranty is the only guarantee given to the user by the company and does not warrant the LVT flooring supplied to be fit for a particular purpose or use.
It is the responsibility of the user or user’s agents to ensure that the LVT floor is suitable for purpose.
Sample swatches distributed prior to selection and installation of the floor may be from varying batches. Pattern and shading may vary to the final material used in the installation.
Warranty Exclusions:
Damage caused by stains and spillages, burns, scratches, indentation, floods and any other accidents. This includes damage from asphalt, battery acid, bleach or similar corrosives.
Improper care due to the use of incorrect maintenance products, as well as any reduction in surface gloss due to normal wear and tear.
Scratching and scuff marks from shoes etc.
Damage caused by objects being dropped or dragged across the floor.
Flooring problems caused by improper installation including the incorrect use of non recommended adhesives, cements, underlay, underfloor heating or improper sub floor preparation. Also damage caused by the presence of moisture, alkaline substances or fluid pressure from the subfloor over which the floor is laid.
Using and maintaining your Warranty:
In the unlikely event of any claim under this Warranty, please write, email or phone our UK Sales Office quoting the registration number of this certificate together with your details and the problem you have.
If, following examination and validation that your floor has been installed and maintained as specified, it is shown that part or the entire floor is faulty, the company will repair defective material or provide a replacement of the same or similar material free of charge. For more information please refer to our website.
Terms & Conditions of the LVT Warranty
This Warranty does not affect your statutory rights.
We hereby guarantee that in the event of the LVT flooring supplied under this agreement, requiring replacement due to ‘wear-out’ from normal floor traffic within 20 years from the date of purchase, the floor will be replaced free of charge. ‘Wear-out’ means the removal of the pattern and colour from the LVT floor caused by the removal of the protective wear layer.
Please note any other claim in respect of alleged manufacture defects must be notified to us within 6 months of the product being installed otherwise any such claim will be treated as having been waived.
This warranty is for the original purchaser only and is not transferable